This page was last updated on October 7, 2023.
For clarity, terms mentioned here are defined in our Terms of Service.
1. TEXT MESSAGE LIMIT
Each user gets 1,000 text messages per month. Example: 3-member plan gets 3,000 text messages per month. If you sign up mid-month, your limit for that month is prorated.
• Exceptions:
• Automated messages via Zapier or our API, as they’re charged per message.
• International texts, charged per message.
• Direct messages between team members or to other app users.
• If you go over the limit:
• We might charge $0.01 per extra text or the current overage rate. Example: an extra 1,000 texts costs $10.
• If over 3,000 messages are sent in a day by any one phone number, you’ll need to register with phone carriers to avoid filtering. Any fees are on you.
• We’ll try to notify you if you’re meaningfully exceeding your limit.
2. PHONE CALL LIMIT
Each user has a limit of 1,000 minutes per month. Example: 3-member plan gets 3,000 minutes per month. If you sign up mid-month, your limit for that month is prorated.
• Exceptions:
• International calls, as they’re charged per minute.
• Direct calls between team members or to other app users.
• If you go over the limit:
• We might charge $0.01 per extra minute or the current overage rate. Example: an extra 1,000 phone minutes costs $10.
• We’ll try to notify you if you’re meaningfully exceeding your limit.
3. DEVICE USAGE
• You can use the service on 1 computer and 2 mobile devices.
• If you use more devices, we might upgrade your plan to one that fits your usage.
Remember, your access can be suspended as per our Terms of Service.
